Shipping Policy

We offer free standard shipping to the contiguous United States. For customers in Alaska, Hawaii, and Puerto Rico, we’re happy to ship to you as well, though additional shipping fees will apply. The exact cost will be shown at checkout.

We offer free UPS Ground Shipping, as well as expedited options like Next Day Air and 2nd Day Air. Delivery times vary depending on your location—West Coast addresses typically receive orders fastest, followed by Central and East Coast locations.

Here’s what you can expect:

• Free Shipping: 24-48 hours processing + 2-5 business days transit
• 2nd Day Air: + 2-3 business days transit
• Next Day Air: + 1-2 business days transit

Please note that orders placed Monday - Thursday after 9 AM EST will ship the following business day. Orders placed Friday after 9 AM EST through Sunday will ship on the following Monday. We do not offer expedited shipping on weekends.

Important Notes:

• 1. Delivery times may be affected by UPS's schedule and operations, particularly during busy periods. Occasionally, scan and tracking information may not update immediately, or packages may be delayed. If your order doesn’t arrive within the estimated timeframe, please email us at service@verage.com, and we’ll help resolve the issue, including resending your order if necessary.
• 2. If you have a specific travel deadline, we recommend selecting an expedited shipping option at checkout. However, once your order is placed, we cannot upgrade shipping, and expedited service levels missed by UPS are not guaranteed.
• 3. You can always track your order using your UPS tracking number at www.ups.com.

We’re here to ensure your order reaches you as quickly as possible!

We offer free UPS Ground Shipping to the contiguous U.S.! If you’re looking for faster delivery, here are the available options:

• UPS Ground to the contiguous U.S.: Free
• 2nd Day Air: $45.00
• Next Day Air: $60.00
• UPS Ground to Alaska, Hawaii, or Puerto Rico: $100.00

Shipping costs are calculated at checkout, so you can review all options before completing your purchase. Please select the option at checkout that best matches your desired delivery timeframe!

Once your order is placed, it starts processing right away, and unfortunately, we don't offer a cancellation window. However, if you need to make changes, just email us at service@verage.com within 3 hours of placing your order. If we catch it in time, we’ll cancel your order and refund you in full via your original payment method.

Here’s how we can help:

• Ordered the wrong style? No problem! We recommend canceling the order and placing a new one.
• Ordered the wrong color? No need to cancel. Just let us know, and we’ll send the color you want.
• Entered the wrong shipping address? No need to worry about canceling. Simply send us the correct address, and we’ll update it for you.

If your order hasn’t been shipped yet, we’ll do our best to make it right.

Once your order has shipped and you’ve received a tracking number, we can no longer cancel it. You’ll need to wait for the package to arrive and initiate a return. Please note, we do not cover return shipping costs due to customer errors.

Once your order has shipped, you will receive tracking information via email. You can use this to track your package and get updates on its delivery status.

Not going to be home? No worries!

With UPS My Choice®, you can easily manage your deliveries. Here’s what you can do:

• Track Your Package: Get real-time updates on your package’s status.
• Reschedule Delivery: If you’re not home, you can request a different delivery date or have it delivered to a secure location.
• Request a Pickup: Choose from thousands of UPS Access Point® locations to pick up your package at a time that’s convenient for you.
• Delivery Instructions: You can leave specific delivery instructions for the UPS driver to follow.

To sign up for free and get more details, visit UPS My Choice®.

By using UPS My Choice®, you’ll have full control over your deliveries, making it easier to receive your order even when you're not at home.

We’re unable to ship to P.O. Boxes or APO addresses at this time. If you choose to ship to a non-residential address (such as a hotel), please note we’re not responsible for any damage, defects, or loss after delivery, and we can’t offer refunds or replacements.

If you don’t have a residential address, please contact us at service@verage.com before placing your order, and we’ll do our best to help!

We currently do not offer international shipping through our website. However, VERAGE products are available through authorized distributors in over 80 countries worldwide. If you're located outside the U.S. and wish to purchase VERAGE products,please reach out to our team at service@verage.com, and we will do our best to assist you!

Will my order be shipped in one package?

We make every effort to ship all of your items together, but sometimes your order may be fulfilled from different locations, which means it could arrive in multiple packages. If that happens, you’ll receive separate tracking numbers for each shipment.

What if my order is delayed?

Please note, VERAGE is not responsible for any delays caused by shipping carriers or weather conditions. Unfortunately, these things can happen, and couriers may not always take responsibility for issues like lost, damaged, or stolen packages.

To give you peace of mind, we offer Package Protection Shipping Insurance. If you choose to purchase this option, we’ll replace your order immediately, no questions asked, if your package is lost, damaged, or stolen in transit. This way, you won’t have to deal with the hassle of opening a case with the courier.We recommend adding this insurance for extra security, especially during busy shipping periods or if you’re worried about potential delays.

If you received the wrong product, are missing something from your order, or find that your item is defective, please follow these steps:

• Keep the original packaging: Please do not discard the box or packaging materials.
• Document the issue: Take clear photos or a video of the item, packaging, and any defects.
• Contact us: Email us at service@verage.com with your order number and the details of the issue. We’ll assist you in resolving it as quickly as possible.

We’re here to help and will do our best to make it right!