If you believe your VERAGE product has a manufacturing defect, follow these steps:

1. Contact Customer Service

Reach out to us at service@verage.com.

2. Provide the Following Information

• Proof of purchase (e.g., order confirmation or receipt).

• Photos of the defect.

• A written explanation of the issue.

• Your name, address, email, and phone number.

3. In the Event of a Warranty Claim

__________________

At VERAGE, we offer flexible solutions to address your warranty claims:

Repairable Damage

If the damaged part of your luggage can be repaired (e.g., telescopic handles, wheels, or plastic handles), we will send you replacement parts and provide a repair guide or video to assist with the process.

Local Repair Shop Reimbursement

You can choose to have your luggage repaired at a local repair shop. Simply submit the repair receipt to us, and we will reimburse the repair costs.

Replacement for Non-Repairable Damage

If the damaged part cannot be repaired or replaced, we will provide you with a replacement suitcase. While we cannot guarantee identical replacements for limited edition, discontinued, or out-of-stock products, we ensure the replacement’s retail value will not be less than your original purchase.

Partial Refund for Depreciated Products

For older products or those with significant wear and tear, we may offer a partial refund based on the luggage’s usage duration and condition.

⚡️ USE CODE HERO20 TO GET EXTRA 20% FATHER'S DAY OFF

TSA Lock User Manual

Please note that once you set your lock, no one else will be able to get in your bag—and that includes us. Contact us with any other questions.

Please note that once you set your lock, no one else will be able to get in your bag—and that includes us.
Contact us with any other questions.